Are there additional costs?  County Broadband offers a free standard connection, which includes...

Can I add additional services (e.g. our homephone service or Smart WiFi) to my fibre broadband...

Can I upgrade my service to a higher speed before I’m connected?  Yes. Please contact our...

How do I activate my account?   Installation bookings can only be made once you have set up a...

How do I book an installation appointment?  When we are ready to connect you to our network, we...

How is my property physically connected to your network?  We use one of 3 methods, depending on...

I am in an existing contract with my other broadband provider: should I cancel this before I join...

I have received an email from you and the Government’s Department for Digital, Culture, Media and...

I’ve ordered a home phone service with you, when will I get connected to this from my previous...

Something’s come up and I need to rearrange my engineer appointment, what should I do?   Please...

What can I do to make my installation go as smoothly as possible?  To help us connect you to our...

What is a Customer Connection Document?  The Customer Connection Document (CCD) is sent to you...

What is the connection process?  After confirming your order, we will complete an external...

Who needs to be present at the installation appointment and how long will it take?  Our...

Will you remind me about my appointment?  Yes! In the lead up to your appointment, we will...