1. Before becoming a County Broadband customer (23)

FAQs and articles that you might like to know before joining our services

2.Customer Support FAQ's (47)

FAQs and articles about the support of our services

3. Customer Account FAQ's (4)

FAQs and articles about your County Broadband account

4. Customer Renewals FAQ's (11)

FAQs and articles about renewing your services with County Broadband

Commonly Asked Questions

 Our Code of Practice

This is the County Broadband Code of Practice which conforms to the Code of Practice from Ofcom,...

 Our Terms and Conditions

Moved Our Service Terms are now here

 We already have a wireless router. Will we need to buy any new equipment?

It may be possible to use a router you already own providing it is a wireless cable router - not...

 Acceptable Use Policy

As a customer of County Broadband your use of, and access to, any of our Services is subject to...

 How long is the contract

The service contract is a standard 24 month contract unless otherwise specified in you order.