Battery Back Up

Your Battery Back Up     This is your new back up battery pack, it will enable your fibre...

 Does the extender work with other extenders or broadband providers?

Does the extender work with other extenders or broadband providers?  No. Our Smart Home Wi-Fi...

 How can I buy one or more Smart Wi-Fi extenders?

How can I buy one or more Smart Wi-Fi extenders?  You can purchase one or more extenders through...

 How do I add a Smart Wi-Fi Extender node to my existing Wi-Fi network?

How do I add a Smart Wi-Fi Extender node to my existing Wi-Fi network?  Please follow the steps...

 How do I change the Wi-Fi network name (SSID)?

How do I change the Wi-Fi network name (SSID)?  You can change the name (SSID) of your Wi-Fi...

 How do I connect (or re-connect) a new device – such as a printer, game console, smart home device (doorbell, thermostat, camera, etc) to my Wi-Fi network?

How do I connect (or re-connect) a new device – such as a printer, game console, smart home...

 How do I fix problems and optimise my Wi-Fi network?

How do I fix problems and optimise my Wi-Fi network?   You can fix problems and optimise your...

 How do I set up a guest Wi-Fi network?

How do I set up a guest Wi-Fi network?  You can set up a guest network easily using the My CB...

 How do I set up parental controls?

How do I set up parental controls?  You can set up parental controls easily using the My CB...

 How much power does the Extender use?

How much power does the Extender use?  Each extender uses 12W (about the same as a low energy...

 What Wi-Fi standard does the router and extender use?

What Wi-Fi standard does the router and extender use?  Our Wi-Fi Extender nodes support the...

 What is Smart Wi-Fi and how does it work?

What is Smart Wi-Fi and how does it work?  Smart Wi-Fi intelligently switches from one Wi-Fi...

 What is the My CB Wi-Fi app and where can I download it?

Our new My CB Wi-Fi mobile app helps you to manage your Wi-Fi service, including customising and...

 What size is the Wi-Fi Extender node?

What size is the Wi-Fi Extender node?  The dimensions of the Wi-Fi Extender node are 11.5 cm...

 Where are the terms and conditions for the Smart Wi-Fi Service?

Where are the terms and conditions for the Smart Wi-Fi Service?  You can view the terms here. 

 Where can I find the user guide for Smart Wi-Fi?

Where can I find the user guide for Smart Wi-Fi?  You can download it here. 

 Where should I locate the Smart Wi-Fi Extender to get the best coverage for my Wi-Fi network?

Where should I locate the Smart Wi-Fi Extender to get the best coverage for my Wi-Fi network?...

 Why do I have a single network name (SSID) for both the 2.4Ghz and 5GHz bands for my Wi-Fi network?

Why do I have a single network name (SSID) for both the 2.4Ghz and 5GHz bands for my Wi-Fi...