Support Articles

 Battery Back Up

Your Battery Back Up     This is your new back up battery pack, it will enable your fibre...

 Connecting to Your New Superfast Wireless Service

Welcome to County Broadband! This guide is an introduction to the Wireless services that County...

 Do I need planning permission for the antenna?

No. The antenna we use is a small form box that is normally mounted onto a chimney stack, TV...

 Do adverse weather conditions affect the service

Like with all external infrastructure, severe weather will affect the service. Heavy winds,...

 How does your service work?

We use aerials to deliver our broadband rather than the traditional telephone exchange or the...

 How is the aerial installed?

The service is installed by our engineers.  It takes about 90 minutes to complete and involves...

 How much power does your antenna use?

Our antennas use a power supply rated at 24v at 0.5amps. The antenna never actually draws this...

 Power Cycling Your Wireless Equipment

Like with all electronic devices, it is healthy to power cycle your router and antenna every...

 Testing Your Wireless Speed

Testing Your Wireless Speeds  This guide outlines how to test the speed of your connection.  We...

 Troubleshooting Guide

This guide will take you through some initial troubleshooting steps to follow when your wireless...

 Troubleshooting Guide - Superfast Wireless

Troubleshooting Guide – Superfast Wireless  This guide will take you through some initial...

 We already have a wireless router. Will we need to buy any new equipment?

It may be possible to use a router you already own providing it is a wireless cable router - not...

 What do the aerials look like?

The aerials are very small and unobtrusive.  They are about 10inches high by 3inches wide, about...

 What if my property is listed, do I need any other permission

Whilst we are only installing a small discreet and temporary aerial you will need to follow the...

 Will trees surrounding my property prevent me from receiving a signal?

Our service relies on a clear line of sight between the recieving antenna on your roof and the...