I’ve ordered a home phone service with you, when will I get connected to this from my previous landline contract?

I’ve ordered a home phone service with you, when will I get connected to this from my previous landline contract?  

If you have ordered a home phone service with us, we will arrange the transfer of your existing telephone number after you have been connected to our network. Please do not cancel your existing phone contract until the number has been transferred. 

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