Support Articles
Can I add other services to my renewal agreement? Yes: the easiest way to do so is on your...
Can I cancel my contract?Can I cancel my contract? Yes, if you wish to cease your County Broadband fibre broadband...
Can I have an offer or tariff available for new customers?Can I have an offer or tariff available for new customers? No. As with almost all service...
Can I upgrade to a higher speed tariff?Can I upgrade to a higher speed tariff? Yes. While your renewal offer outlines tariff options...
Do I need to renew my voice service contract at the same time?Do I need to renew my voice service contract at the same time? No. Your voice contract will...
If I have renewed over the phone, how do I confirm my renewal?If I have renewed over the phone, how do I confirm my renewal? If you have renewed your...
My contract term expired some time ago: I could have renewed earlier if the option was available.My contract term expired some time ago: I could have renewed earlier if the option was available....
What are my renewal options?What are my renewal options? Shortly before the end of your existing contract, we will write to...
What happens if I renew early?What happens if I renew early? If you renew more than 30 days before the end of your existing...
Where can I find my renewal options on the Client Portal?Where can I find my renewal options on the Client Portal? Please visit the service portal:...
Why should I renew my contract and stay with County Broadband?Why should I renew my contract and stay with County Broadband? In considering the ongoing...
