Can I have an offer or tariff available for new customers?
No. As with almost all service providers, we do offer a competitive ‘acquisition’ price to attract new customers, but our renewal tariffs are cost-effective and value for money for the service provided, against a backdrop of inflation affecting all parts of the economy.
In constructing our renewal offers, we have provided a personalised offer that reflects the speed of your current broadband service and provide excellent value for money.
Where on your website and in your T&C's does it say these prices are only available to new customers? and why are you not rewarding loyalty to returning customers by extending these deals to us?
Our offers for new customers to join our network reflect common industry practice and provide an incentive for customers to use County Broadband as their new broadband provider.
The terms of our offers for new customers make it clear that these offers are for customers who have not previously been a County Broadband customer.
Our renewal tariffs are cost-effective and value for money for the service provided, against a backdrop of inflation affecting all parts of the economy.
In constructing our renewal offers, we have provided a personalised offer that reflects the speed of your current broadband service and offers excellent value for money.
