Diagnostic lights can be found on the front of your fibre router. They show the status of various elements of your connection including whether your router is communicating with our network, whether a phone service is configured on your router, and the status of the WiFi.

To show these, you may need to press the button labelled "INFO"

This guide will tell you what these lights mean so that you may determine the cause of any issues you are experiencing.

INTERNET Light

This light shows the status of your connection's IP address.

If...

• INTERNET is flashing

This could indicate that your connection is attempting to get an IP address.

• INTERNET is off

This could indicate that your connection is unable to get an IP address, or has stopped attempting to get one.

• INTERNET is on

This indicates that your connection has an IP address.

PON LINK and PON AUTH Lights

These lights show the status of the router's connection back to the County Broadband network.

If...

• PON LINK and PON AUTH are flashing out of sync

This could indicate an issue with the connection between the fibre cable and the router.

• PON LINK and PON AUTH are flashing

This could indicate that your router is trying to communicate with our network but something is preventing this from working correctly.

• PON LINK and/or PON AUTH is off

This could indicate that your router is unable to communicate with our network.

• PON LINK and PON AUTH are both green

This indicates that your router is communicating with our network correctly.

WIFI 5G and WIFI 2.4G

These lights show the status of your router's 5GHz and 2.4GHz WiFi.

If...

• WIFI 5G and/or WIFI 2.4G is flashing

This could indicate that there is a problem with the specified WiFi.

• WIFI 5G and/or WIFI 2.4G is off

This indicates that the specified WiFi is disabled.

• WIFI 5G and/or WIFI 2.4G is on

This indicates that the specified WiFi is enabled and working correctly.