How to Make a Complaint
Our aim is to deliver the highest level of customer service at all times.
If for any reason you feel we have not resolved the issue in a timely manner you can get in touch via telephone on 01376 562 002 or pop us an email at [email protected]
It’s important you provide as much information as possible to allow us to conduct a thorough investigation. We aim to respond to each complaint within 7 calendar days.
We aim to resolve all complaints within 21 days of the complaint being opened. Sometimes, due to the complexity of the complaint, we might not be able to resolve it within this timeframe. However, we endeavour to give you regular updates on its progress.
If you feel we have not resolved your complaint following this process, then please refer to our Code of Practice.
