What is the length of my broadband contract?  

Your contract will either be 24 months or 12 months depending on what you opted for when you signed up for County Broadband. 

What happens at the end of the minimum term of my contract?  

We will email you approximately 60 days prior to your contract expiring and you will be offered a new contract We will provide the closest matched product to your existing tariff. To accept the offer and secure your new contract with a guarantee of no `in-contract price increases’, simply follow the links in the email to your customer portal. 

If you choose not to enter into a new contract, you will be in a 1-month rolling contract. Please note that you will pay more for your broadband if you are not in a 12-month or 24-month contract and may be subject to further price increases.  

Can I cancel my contract during my contract term?  

Yes, the contract between us allows us to provide your broadband service for the duration of your contract. Should you choose to cancel early, you will have to pay the remaining value of the contract 

Can I upgrade my broadband service during my contract term?   

Yes. Please visit the service portal (https://service.countybroadband.co.uk) and log in to your account where you can request an upgrade to a higher speed tariff during the contract term.  

Can I cancel a pre-order agreement?  

Pre-orders or pre-contracts are agreed upon while we build our network. We have to meet certain conditions to build and deliver service in a reasonable timeframe (visit https://countybroadband.co.uk/terms/ to find out more), and if we do not meet these, you will have the right to cancel. If we do meet these requirements, you will be required to accept the order and get connected to full fibre broadband.  

We do understand that you may move house during this period of time, and allow you the right to cancel if this is the case. You will be asked to provide proof of the sale of your property or the cancellation of your rental agreement. 

What terms apply if I have been connected? 

The service terms for broadband and telephony can be found on our website; https://countybroadband.co.uk/terms/