Categories

Connection FAQ's (15)

FAQs and articles about your installation or connection to our network

Customer Renewals FAQ's (11)

FAQs and articles about renewing your services with County Broadband

Full Fibre Broadband (15)

FAQs and articles about the support of our fibre broadband services

General (15)

Homephone and BusinessPhone FAQs (19)

Online Gaming (1)

Service/Network Outage (1)

Superfast Wireless Broadband (15)

Truespeed Merger (1)

FAQs and articles about County Broadband joining forces with Truespeed

Wi-Fi FAQ's (18)

FAQs and articles about your WiFi

Your Contract (6)

Commonly Asked Questions

 How do I change the Wi-Fi network name (SSID)?

How do I change the Wi-Fi network name (SSID)?  You can change the name (SSID) of your Wi-Fi...

 Our Code of Practice

This is the County Broadband Code of Practice which conforms to the Code of Practice from Ofcom,...

 Fibre Router Features Guide

This guide explains some actions you can undertake via your fibre router's web interface. An...

 Troubleshooting Guide - Gigaset/DECT Phone

This guide will take you through some initial troubleshooting steps to follow when your phone...

 What to expect if we encounter a network fault that is affecting our service?

What to expect if we encounter a network fault that is affecting our service   While we work...